Corporate Travel Service’s Luxury Leisure Travel brand, Exceptional Journeys, has been experiencing significant growth for three straight years.  Exceptional Journeys seeks an organized, energetic, and conscientious professional to support this growth by serving our luxury leisure clientele and colleagues who plan their travels. Candidates must possess self-evident written and oral communication skills, organizational skills of the highest order, and a significant aptitude for managing many varied tasks and assignments simultaneously.

Responsibilities will include working directly with high-spend clients to plan, refine, and prepare personal travel itineraries as developed by colleagues.  Additionally, the administrator will execute ad hoc requests for various colleagues in the department (Travel Advisors as well as Management) The ideal candidate will demonstrate aptitude for cultivating rapport with travel suppliers, monitoring and enforcing professional standards and deliverables, and creating and/or streamlining procedures, documents, and other job tools as needed. 

Essential Duties & Responsibilities:

• • Conduct introductory “in-take” meetings with clients to capture specifics of their travel desires
• • Initiate, maintain, and grow relationships with Luxury Leisure Travel suppliers
• • Conduct research with suppliers for client requests and conduct record changes and other maintenance items
• • Flawlessly manage communication with clients and vendors, providing Management and colleagues a “fire and forget” level of comfort with requests
• • Exhibit persistent and effective research and recovery skills in pursuit of outstanding commission payments
• • Learn and utilize proprietary software to refine and hone client documents (itineraries, invoices, travel documents, etc.)
• • Maintain basic revenue and expense accounting for individual trips using proprietary software (experience in Accounting not required)
• • Produce and analyze reports to present data and make recommendations to clients and colleagues
• • Embrace occasional off-hour work hosting evening sales events and attending conferences and/or sales events

Requirements:

• • Must be well-traveled!
• • Superior written and oral communication
• • Online research experience
• • Proven ability to multitask and manage assignments from multiple sources
• • High degree of integrity
• • Tireless work ethic in service of others
• • Advanced knowledge of Microsoft Office suite (including Outlook, Word, Excel, etc.)
• • Highly developed organizational skills
• • Ability to maintain confidentiality with personally identifiable information (PII)

Compensation and Benefits:

• • Hourly Wages
• • Eligibility for year-end profit share
• • 401(k) plan with discretionary contributions made by the Company at the end of the year
• • Eligibility for contributory health insurance plan through Blue Care Network or Blue Cross Blue Shield
• • Eligibility for group dental insurance
• • Eligibility for group vision insurance
• • Eligibility for participation In Flexible Spending Account (FSA)
• • Eligibility for membership of IATA, an organization providing Travel Agents significant discounts on travel expenses

Resources Provided:

• • Laptop computer
• • Phone and voice mail
• • In-office work station