The Client Relations Specialist is responsible for telephone and email sales and service communication, with clients traveling on CTS Group Tours.  Responsibilities include proactive and reactive communications with individual paying clients to ensure all elements of forthcoming trips are prepared to maximize the tour experiences.  Such elements of communication include payment for trips, trip deviations, individual special needs or restrictions, purchase of travel insurance, general travel inquiries (questions concerning passports, ticketing, TSA regulations, etc.)!

Essential Duties & Responsibilities (in no particular order)

• •   Flawlessly provide a professional, compassionate level of customer service to a wide range of personality types while maintaining integrity of corporate travel policies and procedures.
• •   Author and disseminate outgoing communications regarding trip information to individual clients and client-groups.
• •   Discuss invoices, receipts, refunds and other matters of commerce with clients.
• •   Collect and tender relevant and accurate client information to other various Corporate Travel departments.
• •   Train and sustain proficiency in all utilized reservation, CRM, and telephony platforms.
• •   Stay abreast of air travel regulations (immigration and customs rules, baggage information, etc.) and ensure all client relations correspondence conforms to current regulations.
• •   Embrace intermittent off-hour work and/or familiarization trips outside of Southeast Michigan.

Requirements

• •   Patience with clients and peers and the ability to present calmly while under pressure
• •   Aptitude for work in a high-paced office setting
• •   Moderate skills in Microsoft Office Suite products
• •   Ability to work full-time
• •   Ability to travel for training purposes
• •   Exceptional written and oral communication skills

Compensation and Benefits

• •   Competitive Wage
• •   Profit share bonus potential paid at end of the year
• •   401(k) plan with discretionary contributions made by the Company at the end of the year
• •   Contributory health insurance
• •   Company-paid short term disability and long term disability plans
• •   Eligibility for IATA membership (organization providing Travel Agents significant discounts on travel expenses)

Resources Provided

• •   Laptop computer
• •   Phone and voice mail
• •   In-office work station