Unexpected Crosses and Unsurpassed Graces
December 20, 2020 /0 Comments/in CTS Blog /by Bernadette Porterby John Hale
HISTORIC EXPECTATIONS
2020 started with the promise of becoming a record-breaking year in Corporate Travel’s (CTS) 55-year history. The year launched with an inaugural sailing of the now highly acclaimed Good News Cruise® in January which set the pace. CTS, by every key metric, was poised for an exciting year in executing on our mission! Our team had invested three years of planning and incredibly hard work with the highest of hopes for 2020!
The CTS team had planned a record number of amazing, once-in-a-lifetime, large-scale events: a sophisticated Beethoven choral and orchestral music Festival at the Musikverein in Vienna, more than 1,000 travelers booked for the Oberammergau Passion Play, a grand Poland music festival celebrating the 100th anniversary of Pope St. John Paul II’s birth, our largest student event at Mackinac’s Grand Hotel, and 7 full ship music charters in collaboration with our valued partners at Star Vista Live. And this doesn’t even consider our collaboration on new and exciting endeavors with our long-time partners Steve Ray and Footprints of God, Teresa Tomeo and T’s Italy, Dr. Liz Lev and Master’s Gallery, Legatus, Ave Maria Radio, and the Vatican Patrons of the Arts. Hundreds of families and couples had also planned extraordinary dream vacations through our retail agency, Exceptional Journeys. Whew! All told, the CTS team developed, negotiated, marketed, and enrolled more than 30,000 travelers for our 2020 year as of January 2020! Little did we know that our anticipation of a historic year would be altered by a very different and unexpected historic event…
ENTER THE PANDEMIC
March ushered in a brewing, monumental storm. Borders were closed, international travel was cancelled, and “no sail” cruise orders were issued. CTS events and tours were cancelling faster than the team could even process them. Only days into the crisis, even many thousands of domestic student travel plans were being cancelled. In the midst of the uncertainty, everyone’s thoughts and concerns were consumed for the health of their loved ones.
Utter chaos, panic and fear unleashed across the globe and the CTS team was immediately thrust into an incomprehensible set of fire-fighting tasks. With less than a third of the team, CTS was forced to unwind years’ worth of work in just a few short weeks. Emergency all-nighters ensued to expatriate groups from Europe and the middle East. A tsunami of calls deluged our team from clients rightfully demanding answers on the ongoing continuing uncertainty. Resolving tours was complicated by a growing and widespread set of issues that ranged from emergency overseas legislation regarding deposits, vendor closures, and millions of dollars of obligations associated with forward Euro contracts. The deposits had been invested in every imaginable itinerary inclusion from restaurants and hotels to nearly bankrupt airlines to closed music venues. Weeks passed with no communication from these vendors other than “we are unable to return your deposit.”
There is no fair way to fully characterize the trauma or the degree of work on our shoulders. And there is no way to soften the anguish of those who have seen loved ones fall to this menacing virus. And yet, throughout and despite the hardship and loss, we work still! And we do so in hopeful expectation!
THE BRIGHTEST LIGHTS
There are too many examples of gratitude and graces to site in a book, let alone a blog. The brightest lights have been our team and our clients. CTS has the greatest, all-in, supportive team that any company has known! Not only did our team patiently bear the brunt of this hit, but they have done so with aplomb and grace every single day for 10 months. They have our deepest love and admiration.
Our amazing clients, who understood the terrible and unprecedented circumstances, have supported us in every imaginable way. There is simply no way to thank those we serve who called, texted, prayed, and ultimately trusted us to do the very best we could under unimaginable circumstances.
Among the many highlights is a simple but profound early evening text from a friend of CTS during the height of the chaos and peak of panic when outcomes weren’t as certain as today. It read “you have friends you didn’t know that you had.” This friend offered to provide whatever resources he could to help carry the company through that time. A smart and accomplished businessman himself, he intuitively knew what extraordinary trials we must be enduring and wanted us to know that our mission and our impact on the community was too great to let a pandemic threaten it. It was certainly an affirmation and consolation of the impact that our team’s work has made. Thankfully, the sentiment that accompanied the offer IS getting us through.
The unexpected graces have continued unabated for months on end: From texts of family, clients, and dear friends checking in to gift baskets, cards and generous lunch and
dinner invitations; for the love and support we have experienced poured out on those who have lost loved ones; from quiet nights at home with family to extra miles gone by supermarket and carry out staffs to smile wide and sincerely; from Euchre and Scattegories nights to heart to heart conversations with loved ones about those things that matter most; from time with scripture to gratitude for being able to return to Church, it has, indeed, been a year of many and abundant unexpected Graces.
And it is in the spirit of trust that we have been brought through the fire and into a place in which we can more clearly see the gifts that are all around us as we start anew in 2021. Our hope does not arise from an undue expectation of a near-term better reality nor an end to very real problems, but because we are equipped with a new sense of security, one entrusted to and given by our Heavenly Father who brought us here and will safely carry us forward. If this past year has been about survival, may 2021 be about us living life as God intended. We humbly invite you to please join the CTS team in our mission to enhance lives through travel experiences that build culture so that 2021 can be all about renewal and growth with gratitude!


Yes, experiential travel occurs when we give people access to interact fully with the places and things that are significant to them. And the contributions of humankind are what made those places and things significant.
getting to know my children better as they grow and learn in this crazy time. I have slowed down my professional schedule (some by choice, some not by choice) that has allowed me to focus on what I really want to accomplish in the “back 9” of my career. And I have had plenty of time (sometimes too much…) to think, read, and learn about myself.
And on the flip side, I enjoy looking forward to big occasions which often help me get through busy and tough weeks. One future event in which I am greatly anticipating is the Let Music Live Festival occurring in June 2022. Rescheduled and rebranded due to COVID-19, this premier festival will feature performances in beautiful Dvorak Hall at the Rudolfinum in Prague, and the historical Musikverein in Vienna. Repertoire will include Dvorak: Te Deum (performing Dvorak IN DVORAK HALL…can it get much better? Well…), movements of Brahms: Requiem (in VIENNA!), an American work, Joseph Martin’s The Awakening (its text providing us with our festival title), and another work TBA.
Our health is our greatest gift. We are reminded of this by people in our lives far beyond the exam room of our physician’s office. Family and friends who know us best and love us most remind us of this basic fact of life. Undoubtedly, we have all heard, “Well, at least we have our heath” when sharing with a neighbor our common challenges in life. Phone calls with old friends invariably include, “So how are you? Everybody healthy?” in the first 60 seconds of the conversation. We take our one-a-day vitamins religiously. We exercise, choose meals carefully, and eat responsibly (most of the time!…). Our health is, in a word, everything.
What we find so enlightening as we continue our voyage through these uncharted waters is our evolving interpretation of a simple term like “health”. There existed, particularly at the beginning of the pandemic, a singular interpretation for many: avoid contracting COVID-19 at all costs! With an unknown, unstudied, and aggressive threat, this strident reaction, we might argue, was prudent. Increasingly greater numbers of us now are taking a more comprehensive, and we can argue more, well, “healthy”, approach to protecting our gift of health. As we learn more about the virus as a society, we also are learning more about ourselves as individuals. We are learning that mental health – never independent of physical health – deserves equal protection.
My 82-year old father and my 73-year old mother wouldn’t have it any other way. After the slight easing of draconian lock-down measures in Honduras, my parents booked the first flight they could to the USA. Don’t get me wrong, they love Honduras. But it was time – high time – for them to experience freedom. And, the freedom they seek is not freedom FROM these draconian measures, but freedom FOR living! Are they concerned about contracting COVID? Certainly. While they are careful and mask up everywhere they go, they simply needed to connect with others. They experience great joy in being with others, with going to Church, with going out to eat.
instituted weekly Zoom meetings to help connect with people living throughout North and Central America. However, audio and video are simply not the same as actual presence. It’s akin to replacing all food and drink with calorically-free alternatives: after a while, you starve! Technology may hit the spot for near-term needs, but it simply cannot replace our fundamental need to be physically present.


President Donald Trump, Governor Andrew Cuomo, and my home state’s Governor Gretchen Whitmer are just three of many American leaders who have likened the 2020 Covid-19 Pandemic to World War Two. While such a comparison can be both scrutinized and politicized, I would for my part respond this way: If the pandemic is like World War Two, then this past weekend’s uber-successful pilgrimage through Michigan, Indiana and upper Wisconsin is the Doolittle Raid.
Our company produces hundreds of group tours for tens of thousands of travelers each year. Any normal ‘day in the life’ at Corporate Travel Service is a bustling flurry of excitement and activity as multiple concurrent events are produced for bus load upon bus load of eager travelers. We franticly and passionately serve sorties of tourists who depart with complex and delicate itineraries. But all of that changed abruptly with the arrival of Covid-19. Like the Americans reading headlines after the attack on Pearl Harbor, our employees and our clients were left shell-shocked as the world was abruptly locked down. Years of work and preparation were franticly undone, as every single tour from March 10, 2020 forward was forced to cancel. The deluge of terrifying headlines accommodated no visible horizon for when group travel might return, and our industry atrophied under the unrelenting confusion and uncertainty of a frightened, paralyzed world.
That is, until a few days ago, when on a warm sunlit Autumn morning, 30 Catholic pilgrims entrusted our organization and our amazing partner suppliers with their health and safety and departed on a 3-day, 1,100 mile jaunt through Michigan, Indiana and Wisconsin. These travelers marveled at peak Fall colors enroute to serene National Shrines like the Shrine of St. Joseph at St. Norbert’s College and the National Shrine of Our Lady of Good Help in Wisconsin. They enjoyed delicious group meals before touring iconic American institutions like Cross in the Woods and the University of Notre Dame. They attended Mass and listened to live presentations from prolific Catholic authors. Under the prayerful direction of our dear friend and Catholic Radio Host Teresa Tomeo, her husband Deacon Dominick Pastore, and our Spiritual Director Fr. Derik Peterman, this intrepid group of people visited historic, natural and religious sites that will, as all travel does, affect them forever. They prayed. They learned. They traveled.